Daryl Norvock

Director of CRM

Daryl has come through the ranks at Acumension, and was instrumental in designing and implementing our CRM-based case management system as well as being the design authority for our web-enabled client reporting toolkit.

As Director of CRM, he looks at ways to improve our internal business processes, reduce the administrative burden for fee earners and help our clients’ claims handlers engage with minimal touch points for a smoother experience.

He’s also responsible for change control, SLA compliance management and business process automation, and is involved with all key data analysis conducted on behalf of its clients.

Who we are

Acumension is the leading specialist in legal spend management; since 1998 we’ve used experience and innovation to consistently improve claims outcomes.

What we do

We start by making sure the right budget is set for a case, and at the end of the case we’ll agree the right amount of legal costs, saving clients millions of pounds.

Why rely on us

Our claims intelligence offers you a highly secure, adaptable, managed service, based on commercial and reasoned decision-making... and proven to reduce claims spend.

Daryl Norvock

Director of CRM

Daryl has come through the ranks at Acumension, and was instrumental in designing and implementing our CRM-based case management system as well as being the design authority for our web-enabled client reporting toolkit.

As Director of CRM, he looks at ways to improve our internal business processes, reduce the administrative burden for fee earners and help our clients’ claims handlers engage with minimal touch points for a smoother experience.

He’s also responsible for change control, SLA compliance management and business process automation, and is involved with all key data analysis conducted on behalf of its clients.

Who we are

Acumension is the leading specialist in legal spend management; since 1998 we’ve used experience and innovation to consistently improve claims outcomes.

What we do

We start by making sure the right budget is set for a case, and at the end of the case we’ll agree the right amount of legal costs, saving clients millions of pounds.

Why rely on us

Our claims intelligence offers you a highly secure, adaptable, managed service, based on commercial and reasoned decision-making... and proven to reduce claims spend.

Daryl Norvock

Director of CRM

Daryl has come through the ranks at Acumension, and was instrumental in designing and implementing our CRM-based case management system as well as being the design authority for our web-enabled client reporting toolkit.

As Director of CRM, he looks at ways to improve our internal business processes, reduce the administrative burden for fee earners and help our clients’ claims handlers engage with minimal touch points for a smoother experience.

He’s also responsible for change control, SLA compliance management and business process automation, and is involved with all key data analysis conducted on behalf of its clients.

Who we are

Acumension is the leading specialist in legal spend management; since 1998 we’ve used experience and innovation to consistently improve claims outcomes.

What we do

We start by making sure the right budget is set for a case, and at the end of the case we’ll agree the right amount of legal costs, saving clients millions of pounds.

Why rely on us

Our claims intelligence offers you a highly secure, adaptable, managed service, based on commercial and reasoned decision-making... and proven to reduce claims spend.